As part of our commitment to responsible gambling, Paddy Power provides options to customers who have issues with gambling. One such option is to request a permanent self-exclusion. The Lifetime Exclusion option allows you to permanently close your account with us. Your balance will be transferred to your most recently used payment method. Join more than 3 million Paddy Power Customers and became part of The World`s Biggest Betting Community. Opening an account is quick and easy to do.
Ruling
Found for the Player - Despite our repeated efforts to contract Paddy Power to discuss this issue we have received no response whatsoever from the operator.
Read our Paddy Power Casino Review.
Player's Complaint
I had £60.05 in my Paddy Power account.
I saw it shoot up to £307.75 for no reason. I did not make any bets. I looked at my settled bets history.
I saw a bet I did not make:
Bet ID [EDIT]
W: HC Barys v Kunlun Red Star - 1st Period Match Betting
HC Barys 4/1
Stake £61.55
Returns £307.75
I DID NOT MAKE THIS BET. The stake is more than my account balance at the time (£60.05) so it would of been impossible for me to make that bet.
The bet won and my account went up to £307.75.
I contacted the Live Messenger Support and quoted the Bet ID and asked what had happened. They did not reply and closed my account.
I was then force logged out and tried to contact their support team. Transcript below:
You at 14:24, Dec 30: La liga betting expert prediction.
Hi my account just got closed when I contacted the live chat
Read
Info at 14:24, Dec 30:
Paddy Power Suspended My Account
You are now connected to Paddy Power.
Paddy Power at 14:24, Dec 30:
Sorry to hear your account has been suspended, have you verified your account by providing proof of age and address?
You at 14:25, Dec 30:
No
Read
Paddy Power at 14:25, Dec 30:
I've run into some trouble. I'll transfer you to an agent who can help you with your query.
Info at 14:25, Dec 30:
This is [EDIT] and I will be looking after your query today. I will aim to reply within 2 minutes.
[EDIT] at 14:27, Dec 30:
Hello there, Welcome to our Live Messaging Service, can I get your email address please?
You at 14:27, Dec 30:
[EDIT] How do you play scratch offs.
Read
[EDIT] at 14:28, Dec 30:
Can I please have your Father's first name and your Date of Birth for Security reasons?
You at 14:28, Dec 30:
[EDIT]
Read
You at 14:28, Dec 30:
22/11/1992
Read
[EDIT] at 14:29, Dec 30:
I see from your account that it has been closed under commercial grounds. This is a business decision and the account could not be reopened or any other account set up with us. I would have no further information in relation to this. This action has been taken by the security department. Apologies for any inconvenience.
You at 14:32, Dec 30:
can you contact the security team then to find out whats going on? The Live Messenger agent I contacted was you ([EDIT]) as I saw a bet I didn't make on my settled bets history. I have the screenshots saved.
Read
[EDIT] at 14:33, Dec 30:
Unfortunately not, this is a business decision and the account could not be reopened or any other account set up with us. I would have no further information in relation to this
You at 14:34, Dec 30:
what does this is a business decision mean
Read
[EDIT] at 14:35, Dec 30:
I would have no further information in relation to this.
You at 14:36, Dec 30:
then who does
Read
As part of our commitment to responsible gambling, Paddy Power provides options to customers who have issues with gambling. One such option is to request a permanent self-exclusion. The Lifetime Exclusion option allows you to permanently close your account with us. Your balance will be transferred to your most recently used payment method. Join more than 3 million Paddy Power Customers and became part of The World`s Biggest Betting Community. Opening an account is quick and easy to do.
Ruling
Found for the Player - Despite our repeated efforts to contract Paddy Power to discuss this issue we have received no response whatsoever from the operator.
Read our Paddy Power Casino Review.
Player's Complaint
I had £60.05 in my Paddy Power account.
I saw it shoot up to £307.75 for no reason. I did not make any bets. I looked at my settled bets history.
I saw a bet I did not make:
Bet ID [EDIT]
W: HC Barys v Kunlun Red Star - 1st Period Match Betting
HC Barys 4/1
Stake £61.55
Returns £307.75
I DID NOT MAKE THIS BET. The stake is more than my account balance at the time (£60.05) so it would of been impossible for me to make that bet.
The bet won and my account went up to £307.75.
I contacted the Live Messenger Support and quoted the Bet ID and asked what had happened. They did not reply and closed my account.
I was then force logged out and tried to contact their support team. Transcript below:
You at 14:24, Dec 30: La liga betting expert prediction.
Hi my account just got closed when I contacted the live chat
Read
Info at 14:24, Dec 30:
Paddy Power Suspended My Account
You are now connected to Paddy Power.
Paddy Power at 14:24, Dec 30:
Sorry to hear your account has been suspended, have you verified your account by providing proof of age and address?
You at 14:25, Dec 30:
No
Read
Paddy Power at 14:25, Dec 30:
I've run into some trouble. I'll transfer you to an agent who can help you with your query.
Info at 14:25, Dec 30:
This is [EDIT] and I will be looking after your query today. I will aim to reply within 2 minutes.
[EDIT] at 14:27, Dec 30:
Hello there, Welcome to our Live Messaging Service, can I get your email address please?
You at 14:27, Dec 30:
[EDIT] How do you play scratch offs.
Read
[EDIT] at 14:28, Dec 30:
Can I please have your Father's first name and your Date of Birth for Security reasons?
You at 14:28, Dec 30:
[EDIT]
Read
You at 14:28, Dec 30:
22/11/1992
Read
[EDIT] at 14:29, Dec 30:
I see from your account that it has been closed under commercial grounds. This is a business decision and the account could not be reopened or any other account set up with us. I would have no further information in relation to this. This action has been taken by the security department. Apologies for any inconvenience.
You at 14:32, Dec 30:
can you contact the security team then to find out whats going on? The Live Messenger agent I contacted was you ([EDIT]) as I saw a bet I didn't make on my settled bets history. I have the screenshots saved.
Read
[EDIT] at 14:33, Dec 30:
Unfortunately not, this is a business decision and the account could not be reopened or any other account set up with us. I would have no further information in relation to this
You at 14:34, Dec 30:
what does this is a business decision mean
Read
[EDIT] at 14:35, Dec 30:
I would have no further information in relation to this.
You at 14:36, Dec 30:
then who does
Read
[EDIT] at 14:37, Dec 30:
This action has been taken by the security department. Apologies for any inconvenience.
You at 14:38, Dec 30:
so what happens to my account balance
Read
[EDIT] at 14:39, Dec 30:
The account could not be reopened or any other account set up with us. I would have no further information in relation to this.
You at 14:43, Dec 30:
do you have any information on what I do now
Read
[EDIT] at 14:44, Dec 30:
I would have no further information in relation to this, as I mentioned.
You at 14:47, Dec 30:
if you have no information on my account or its balance, and you just closed the account, then haven't you just stolen the money?
Read
[EDIT] at 14:48, Dec 30:
I see from your account that it has been closed under commercial grounds. This is a business decision and the account could not be reopened or any other account set up with us. I would have no further information in relation to this. This action has been taken by the security department. Apologies for any inconvenience.
[EDIT] at 14:53, Dec 30:
Seeing as things have gone quiet, I am going to close this message. If you need to you can simply drop us a message and either myself or my colleagues will be able to help you. Conversation closed by the agent at 14:53, Dec 30:
Survey at 14:53, Dec 30:
We would love to get your feedback with one quick question 😊
Survey at 14:53, Dec 30:
Based on your experience today, how likely would you be to recommend Paddypower to a friend?
(Where 10 is most likely and 0 is not at all likely. If you would prefer to skip the question you can type skip below)
You at 14:53, Dec 30:
0 😒
Read
Survey at 14:53, Dec 30:
We're sorry to hear that, please let us know how we can improve?
You at 14:54, Dec 30:
I'm not going to drop this
Read
Survey at 14:54, Dec 30:
Paddy Power My Account
Thank you for your time.
2 Responses
Hi g_rushton11 - welcome to ThePOGG.com!
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG
Hi g_rushton11,
Sadly despite repeated efforts to contact this operator to discuss your issue we have received no response whatsoever. At this juncture we have no reasonable expectation of this changing.
All we could suggest is that you contact the operator's ADR IBAS.
Sorry we could not be of further help.
ThePOGG
Leave a Reply
You must be logged in to post a comment.
Paddy Power Closed My Account
Paddy's making it even easier for you to deposit to your PaddyPower.com account by joining up with selected PayPoint outlets.
Now, in over 9,000 different PayPoint locations across the UK you can deposit to your PaddyPower.com online account using your linked Cash Card, Big Rewards Card or Play Card.
‘Okay, that sounds great Paddy, but surely it has to be really complicated and quite a significant pain in the backside?'
Paddy Power Close My Account
You might think that but you're wrong, my friend. So very, very wrong.
If your Cash Card, Big Rewards Card or Play Card has been linked to your online account and activated in one of our stores, all you have to do is find one of the participating PayPoint locations – click here to look for the nearest one to you – bring along your linked card, hand it over with the amount you wish to deposit, and that cash will be in your account within a matter of minutes.
Sounds too good to be true, I know, but believe me, it's realer than Ole Gunnar Solskjaer's love for Barcelona '99 references in his press conferences.
There are, of course, a few terms and conditions to bear in mind:
- Cash Withdrawals are not available in PayPoint outlets.
- Credit Cards cannot be used to fund a PayPoint deposit.
- Only Sterling may be deposited in PayPoint outlets.
- The minimum cash deposit is £10.
- The maximum deposit per transaction is £399.
- Cash Deposits are limited to a daily maximum limit of €2,500/£2,500.
- Paddy Power reserves the right to refuse at our sole discretion a Customer's application for a Cash Card, Big Rewards Card or Play Card, or to revoke a Customer's Cash Card, Big Rewards Card or Play Card at any time.
- Customer transactions may be suspended if customers attempt to deposit and then immediately withdraw cash. This is an anti-money laundering restriction.
- PayPoint deposits cannot be reversed.
- For more info from our Paddy Power Helpdesk on Paypoint, click here
- For more about Paddy Power PayPoint locations click here
- To see full Cash Card and Play Card T&Cs here
If you have any questions, our Customer Service team will be happy to help.
*Find your nearest participating PayPoint location here* Playing jacks or better video poker.
READ MORE:
Paddy Power Odds
The latest odds on your favourite sports are on PaddyPower.com right nowPaddy Power Have Closed My Account
The Paddy Power Guide To Responsible Gambling – Everything You Need To Know
